ACTIVATE

Service, Product https://data.odnosworks.com/services/activate
Description

ACTIVATE is an ongoing enablement and support service designed to help organizations successfully adopt, use, and evolve their digital solutions after initial implementation or strategy work.

It focuses on bridging the gap between delivery and real-world usage—ensuring teams understand the system, processes are followed, and the solution continues to improve over time.

ACTIVATE combines training, support, process refinement, and light enhancements to help organizations maintain momentum and get long-term value from their technology investments.

Category
Enablement · Adoption · Change Management
Keywords
adoption, enablement, training, change management, system optimization, user support, continuous improvement, Salesforce support, process refinement, CRM adoption
Provider
ODNOS
Area Served
USA Nationwide
Available Channel

Name: In-person · Available Language: ["English"]

Name: Online · Available Language: ["English"]

Audience
Nonprofit Organizations , Mid-size B2B Companies , Nonprofit Program & Operations Manager , B2B Sales & Systems Leader
Is Related To
Data & Integration , IGNITE , Optimization , Strategy & Experience Design , System Implementation
Example Questions
Why aren’t our teams using the system the way we expected?, How do we get better adoption across departments?, Can someone help us refine this as we go?, We launched, now what?, How do we keep improving without starting another big project?
Example Scenarios
A nonprofit has launched Salesforce but staff are not consistently logging interactions or using reports, A service team has a new case management process but continues to rely on spreadsheets, A company needs ongoing support to refine workflows after a CPQ implementation, Leadership wants to ensure long-term ROI from a recent system investment
FAQs
How is ACTIVATE different from implementation? ACTIVATE focuses on what happens after implementation—ensuring the system is actually used and continues to improve., Can this be used without a prior Odnos project? Yes, ACTIVATE can support systems implemented by other partners.
Intended Outcomes
Strong user adoption and consistent system usage, Increased confidence across teams using the platform, Continuous improvement of processes and system design, Reduced reliance on external support over time, Clear ownership and accountability within the organization, Better alignment between system design and day-to-day operations
Limitations
Requires active participation from internal teams, Impact depends on consistency of engagement
Problems Solved
Solutions are implemented but not fully adopted by teams, Users revert to old processes or workarounds, Lack of internal ownership or confidence in the system, Training is one-time and not retained, Systems degrade over time without ongoing support, Small improvements and fixes never get prioritized, Disconnect between how a system was designed and how it’s actually used
Risks
Lack of internal ownership reduces effectiveness Inconsistent engagement slows progress, Treated as support only rather than improvement-focused, Misalignment on priorities can limit impact
What It Is Not
A one-time training session, Traditional help desk or ticket-only support, A replacement for internal ownership
When to Use
After a new system or feature has been implemented, When adoption is lower than expected, When internal teams need ongoing guidance or support, When the organization wants to continuously improve without a full project
Process Overview
ACTIVATE works as an ongoing engagement that supports organizations after initial delivery, focusing on reinforcing adoption, refining processes, and addressing gaps as they arise. The approach typically includes a mix of user training, hands-on support, feedback collection, and incremental system improvements. Rather than a one-time effort, ACTIVATE provides a consistent layer of guidance and iteration, helping teams build confidence while ensuring the solution continues to evolve alongside the business.
Inspect raw JSON-LD payload  ·  mirrors the <head> script
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