Strategy & Experience Design

Service, Product https://data.odnosworks.com/services/strategy-experience-design
Description
Helping organizations define what to build, why it matters, and how their processes, data, and technology should work together. This work turns unclear goals and fragmented workflows into a clear, actionable direction for design and execution.
Category
Strategy · Design · Research
Keywords
strategy, discovery, process design, journey mapping, experience design, solution design, roadmap, UX, research
URL
https://www.odnosworks.com/methods
Provider
ODNOS
Area Served
USA Nationwide
Available Channel

Name: In-person · Available Language: ["English"]

Name: Online · Available Language: ["English"]

Audience
Nonprofit Program & Operations Manager , B2B Sales & Systems Leader
Is Related To
Data & Integration , System Implementation , IGNITE , ACTIVATE
Do Not Use When
Scope and requirements are already clear and validated, You only need small configuration changes, You are looking for quick execution only
Example Questions
What are we actually trying to solve?, Where are our current processes breaking down?, What should our future experience look like?, What should we prioritize vs. ignore?
Example Scenarios
Redesigning a service experience in Salesforce, Defining requirements before a CRM implementation, Aligning teams on how to manage customer or participant journeys
FAQs
How long does this take? Typically 1–4 weeks depending on scope., What do we get at the end? Clear recommendations, designs, and a plan to move forward., Can this lead into implementation? Yes, it often feeds directly into build phases.
Intended Outcomes
Clear direction and priorities, Defined processes and journeys, Aligned business + technology approach, Actionable plan for execution, Confidence in what to build (or not build)
Limitations
Does not include full build or implementation, Requires stakeholder time and input, Outcomes depend on quality of discovery
Problems Solved
Unclear direction or priorities, Disconnected business processes, Misalignment between business and technology, Overbuilding or building the wrong solution, Poor user experience or low adoption
Risks
Misalignment if key stakeholders are not involved, Over-analysis without action if not followed by execution, Recommendations not adopted internally
What It Is Not
Not just brainstorming or ideation, Not a technical build phase, Not generic consulting without output
When to Use
Starting a new initiative, Before implementing or replacing a system, When things feel unclear or fragmented, When adoption or experience is poor
Process Overview
We typically begin with stakeholder interviews and discovery to understand goals, challenges, and current processes. From there, current state workflows and experiences are mapped and analyzed to identify gaps and opportunities. These insights are used to design improved processes, user experiences, and solution approaches, which are then translated into clear recommendations, priorities, and a roadmap for execution.
Inspect raw JSON-LD payload  ·  mirrors the <head> script 
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